Feedback Register

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Key features

  • Register of reported feedback, including complaints, from all external sources
  • Enables a reporting culture

  • Access managed through permission-based user access

  • Supports feedback to be rated against a severity assessment scale (SAC) or other scale

  • Supports notification of complaints to external agencies

  • Workflow supports delegation and closure of feedback

  • Sends email notification when feedback has been reported

  • Uses complaints to track organisation’s exposure to risk

  • Maintains records of personnel involved

  • Maintains related reports and evidence of how feedback has been managed

  • Supports analysis of feedback

  • Enables feedback to be linked as evidence to accreditation standards and provided to external auditor
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