Register of reported feedback, including
complaints, from all external sources
Enables
a reporting culture
Access
managed through permission-based user access
Supports
feedback to be rated against a severity assessment scale (SAC) or other scale
Supports
notification of complaints to external agencies
Workflow
supports delegation and closure of feedback
Sends
email notification when feedback has been reported
Uses
complaints to track organisation’s exposure to risk
Maintains
records of personnel involved
Maintains
related reports and evidence of how feedback has been managed
Supports
analysis of feedback
Enables feedback to
be linked as evidence to accreditation standards and provided to external auditor
Who we are
We are good humans. We’re driven by the belief that what we do matters. That by helping our customers mature, grow and get better at what they do, we’re making a difference to the health of all Australians and New Zealanders. If that makes us idealists, then we're fine with that.
